KPIs

Sentiment Analysis (KPI Set I)

• Leading KPI: Create & Distribute 1 sentiment poll per month

• Lagging KPI: have SourCecred running and distribute Cred, take a sentiment vote on how much the community feels the distribution is fair; vote should be 75% (or more?) positive

• Future leading KPI: Create GitBook chapter with sentiment poll template

Adoption (KPI Set II)

• Leading KPI: setup 1 SC instances per month including on-boarding workshop

• Lagging KPI: 1 organisation per month is adopting SC without asking for help after the workshop

Tangible deliverables (KPI Set III)

• Leading KPI: Documentation template; each month 33% of content is delivered: setup documentation for our case (tracking private channels), publish config, demo usage, update with tweaks

• Lagging KPI: adoption is increasing our support rate is decreasing (ratio)